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Leddy Group
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Call Center Representative
Job Information
Post Date:Sep 06, 2019Type:Full Time
Start Date:- n/a -Salary:- n/a -
Location: Rutland, VT Job Reference: 32515

Job Details
Do you want to turn your passion for Customer Service into a long term career? Would you love to work for a company that offers growth in a friendly, team-based environment? We are seeking Call Center Representatives for a Rutland based company who coordinates the marketing, sale, and installation of do-it-for-me home improvement projects on a nationwide basis. Full Time and Part Time opportunities available.  Must have 2nd shift availability.
This is a long-term position for the right candidate, with a great company. Our client offers incentive-based pay increases and excellent benefits once hired on to their team. 

Responsibilities of this role:

Understand the business and product offerings for our home improvement programs;
Respond to customer and contractor inquiries accurately and efficiently;
Schedule and confirm appointments with customers and contractors as required;
Process customer payments;
· Update and maintain accurate records in the operating system;
· Handle minor customer complaints and deescalate more complex issues.

Qualifications of the Call Center Representatives:

High level of professionalism;
Must be able to talk and type at the same time - 60-65 WPM
Excellent active listening skills and ability to ask probing questions, understand what’s being asked and overcoming objections;
Experience in a fast-paced environment that requires result-oriented decisions;
Computer literate and able to adapt to various programs;
Excellent communication skills, both written and oral.
Previous Call Center experience highly desired.

To apply for this position, please email your resume to rutland@leddygroup.com, call (802) 786-2222, or apply online at www.leddygroup.com.



Contact Details / Apply for this Job
Contact Information
Leddy Group
Name: Dawn Mackay
Address: 164 Woodstock Ave, Suite 1B
City: Rutland
State/Province: Vermont
Zipcode: 05701
Country: United States
Ph: 8027862222
Email: rutland@leddygroup.com

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